FAQ

 

When will my order ship?
Orders are processed within 1–2 business days. Standard shipping typically takes an additional 3–5 business days. Please allow extra time during holidays.

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How can I track my order?
Once your order ships, you’ll receive an email with your tracking information.

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Where do you ship?
We currently ship within the United States.

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Do you offer free shipping?
Yes! We offer free shipping on orders of $75 or more.

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Is processing solution or developer included?
Only when specified in the product description. Please review each listing carefully to see exactly what your order includes.

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Can I purchase individual shades or bundles?
Yes! We offer individual products, toner kits, and multipacks. Check the product description for the shade, bottle size, and quantity included.

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Are your hair color products for professional use?
Many of our hair color products are intended for professional use. Please follow the manufacturer’s instructions and consult a licensed hairstylist before use.

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Do you accept returns?
Unopened, unused products in their original packaging are eligible for return. Contact info@beutyhaus.com within 7 days of delivery to request a return. Once approved, we’ll provide return instructions. Refunds are issued after inspection, minus shipping costs.

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What if my order arrives damaged or I receive the wrong item?
Email info@beutyhaus.com within 7 days of delivery with your order number and photos of the item and packaging so we can help resolve the issue.

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How can I contact Beauty Haus?
Email info@beutyhaus.com with any questions. For help with an existing purchase, please include your order number.